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Questions? We have answers!

Orders & support

You can contact us for any specific enquiries about our products. But here are some quick FAQ's to help.

We are currently in the process of uploading our product catalogue of Loose Gemstones, Pearls & Bead Strings. More product collections will be added to website and available to buy online periodically. You can browse our full range of products in-store, or contact us with your enquiry. Orders can be accepted via email, whatsapp or phone.

Only registered users can place orders online or directly with JQV, to set up an account please contact us or fill in an application form. For any other questions, you can contact us:

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Do you have more products?

We currently have over 100,000 products in stock. We are digitising our inventory periodically and making them available to buy online. As we are a small team, this takes time. You can however contact us with your enquiry for latest prices and stock levels on our full range of products.

You can also order over the Phone, In-Store, Email or via Whatsapp. Please have your customer details to hand.

Tip: Make sure you are signed up to our email notifications to be alerted when new product lines are added!

Have further questions? Contact us

Why can't I see prices or buy?

You must be logged in to your account to see product prices and purchase gemstones, pearls & bead strings from JQV Gemstones. We currently have 3 types of accounts; Trade, Student & Hobbyist. To sign up for an account please fill in the appropriate form.

Tip: You can also sign up for an account by emailing or calling us.

Have further questions? Contact us

Account Sign Up

How can I check my order status?

Your online account will show the current status of your orders. You can also call or email us for an update. For orders placed over the phone or by email please contact us for an update on your order.

Tip: You can collect your order from our Birmingham Jewellery Quarter store for faster turn-around time.

Have further questions? Contact us

A product I need is out of stock

If you need a certain size or type of stone which is unavailable online, you can call us directly to order. Any out of stock products will be replenished in time, however you can place a direct order with us.

Tip: Please have your stock-code or product details to hand when you call.

Have further questions? Contact us

How do I know if my order is confirmed?

You will receive a email confirming your online order. If you do not receive this email please get in touch with us so we can confirm your order and update your email address if required.

Have further questions? Contact us

What payment methods do you accept?

When currently accept Visa, Mastercard, Google & Apple Pay, Paypal as well as Cash on Collection or Bank Transfer. Trade Credit Account customers can order on Appro, terms apply.

Minimum Order: JQV Gemstones has a minimum order value of £10.00.

Have further questions? Contact us

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